Ordering policy
All Sales Are Final
Before purchasing, please note that all sales are final.
We do not accept cancellations, changes, once placed.
We do not issue refunds or exchanges.
Please ensure you have the knowledge and experience in caring for tubers and cuttings, before purchasing.
If ordering out of season, please make sure to have a working knowledge of wintering techniques.
By Placing an Order, You Agree To:
Accept all risks associated with purchasing and growing live plants and tuber storage.
Respect our communication and order policies.
Reach out and follow shipping claim instructions if any issues arise.
We ask for our verification for you to document and photograph of the products within 24 hours received.
Shipping
Live plants and tubers are subject to many variables.
We request that you take photos on receiving your package within 24 hrs as this helps us to gather data and be better informed for future orders.
Being informed about the condition of the plants and tubers upon receiving them helps me to communicate proper practices for best results.
If your cuttings arrive with some blackened leaves, this is a common stress response. Trim, mist, and place in indirect light—they often recover well. Reach out if you have a need for additional support.
Tubers are the responsibility of the purchaser. Tubers should be placed in a cool, dark location that stays between 40−50∘F until planting time.
If shipping damage occurs:
Email us for UPS / USPS claim instructions.
Shipping companies include $100 in insurance. We do recommend that you upgrade shipping insurance to cover the total value of your order as we can not reimburse you for the full value of you have not elected to ensure it in transit.
To purchase additional insurance please email a request within 24 hours, please add in subject line - “Shipping insurance for (order number)”.
Any orders from June through Aug are shipped as UPS over night.
Quality Assurance
We work hard to provide healthy, true-to-type cuttings and tubers.
However:
Viruses and diseases are not covered. Despite precautions, they can be introduced by pests or environmental stressors.
Bloom forms (e.g., open centers) can vary with growing conditions.
Plant performance depends on factors beyond our control: soil, water, light, fertilizers, pests, disease pressure, and climate conditions. If you need help please reach out as we are happy to share care advice. There is also a wealthy of information in your local dahlia society.
Incorrect Variety-
If you suspect your confirmed cutting or tuber is mislabeled:
Email us a photo and order number by September 1 of the growing year.
If confirmed to be incorrect, a replacement may be issued the following season.
If a replacement is unavailable, a store credit may be offered for the following season.
We may request photos and/or the return of tubers or plants for review.
Combined orders- This is only available during checkout to use the “pick up. If you forget, we do not refund the additional charge.
Communication
We are a small farm, and email is the only way we can successfully track and manage customer communication. We aim to respond within 48 hours, but kindly allow up to 5 business days during peak seasons. Please do not contact us via social media for customer service needs.
We strive to assist all our customers, and aim to ensure everyone has beautiful blooms!
Thank you for supporting our small farm. We truly appreciate your trust in us and your partnership in growing beautiful dahlias.