Ordering policy

All Sales Are Final

Before purchasing, please note that all sales are final.

We do not accept cancellations, changes, or combined orders once placed.

We don’t issue refunds or exchanges.

Please ensure you have the knowledge and experience in caring for tubers and cuttings, before purchasing.

If ordering out of season, please make sure to have a working knowledge of wintering techniques.

Order Minimums

We require a Minimum order of 3 cuttings or tubers per order.

Orders with fewer than 3 items will be automatically canceled and refunded.

By Placing an Order, You Agree To:

Accept all risks associated with purchasing and growing live plants.

Assume liability once the order has shipped.

Respect our communication and order policies.

Understand that no guarantees are made regarding plant performance or bloom form.

Follow shipping claim instructions if any issues arise.

We send condition verification  when shipping, to ensure you know only the best quality is being sent.

We ask for our verification for you to document and photograph of the products once received.

Shipping

Live plants are subject to many variables. Once your order leaves our farm,it is your responsibility.

We take photos and email those to you with tracking information.

We request that you do same on receiving your package as this helps us to gather data and be better informed for future orders.

Being informed about the condition of the plants upon receiving them helps me to communicate proper practices for best results.

If your cuttings arrive with some blackened leaves, this is a common stress response. Trim, mist, and place in indirect light—they often recover well.

We are not responsible for:

Shipping delays or carrier errors

Damage due to extreme weather

Plant failure after arrival

Poor planting, handling, or growing conditions.

If shipping damage occurs:

Email us for UPS claim instructions.

UPS includes $100 in insurance. We do recommend that you upgrade shipping insurance to cover the total value of your order as we can not reimburse you for the full value of you have not elected to ensure it in transit.

To purchase additional insurance please email a request within 24 hours, please add in subject line - “Shipping insurance for (order number)”.

Any orders from June through Aug are shipped as UPS  over night.

All other times: We do recommend overnight shipping but do respect everyone’s choice to choose 2 day or overnight ups.

Quality Assurance

We work hard to provide healthy, true-to-type cuttings and tubers. However:

Viruses and diseases are not covered. Despite precautions, they can be introduced by pests or environmental stressors.

Bloom forms (e.g., open centers) can vary with growing conditions and are not guaranteed.

Plant performance depends on factors beyond our control: soil, water, light, pests, disease pressure, and climate conditions.

Incorrect Variety

If you suspect your cutting or tuber is mislabeled:

  • Email us a photo and order number by September 1 of the growing year.

  • If confirmed, a replacement may be issued the following season.

  • If a replacement is unavailable, a store credit may be offered for the following season.

  • We may request photos and/or the return of tubers for review.

Communication

We expect and value respectful communication across all channels—email, social media, or otherwise. We kindly ask that you do not use social media or messaging apps to contact us about your order.

Please do not contact us via Facebook Messenger or phone.
We are a small farm, and email is the only way we can track and manage customer communication. We aim to respond within 48 hours, but kindly allow up to 5 business days during peak seasons.

We strive to assist all our customers, but we will not tolerate:

  • Harassment

  • Intimidation

  • Threatening or abusive messages

  • Foul language

If we receive communication that is aggressive or abusive in any form, we reserve the right to cancel and refund your order and a $100 fine wil be implemented to cover our cost of time in dealing with your choices. We are happy to help with any issues but only in a respectful environment. We’re happy to help with any issues—but only in a respectful environment.

Thank you for supporting our small farm. We truly appreciate your trust in us and your partnership in growing beautiful dahlias.